Go To Assist Mac troubleshooting

  1. In the top left corner of the desktop, click the Apple icon.
  2. Select System Preferences ->Click Security & Privacy -> Click the Privacy tab
  3. Click Unlock, and enter your credentials. Then making the following changes 
  • click Accessibility, and make sure the GoToAssistRemoteCustomer box is checked:

    If you do not see GoToAssistRemoteCustomer click the plus (+), find it in your applications folder and add it. 
  • accessibility.png
    •  Click Screen Recording, and make sure the GoToAssistRemoteCustomer box is checked:

      If you do not see GoToAssistRemoteCustomer click the plus (+), find it in your applications folder and add it. 
      screen-recording.png
      • Finally click Full Disk Access and make sure the GoToAssistRemoteCustomer box is checked as well
        • If you do not see GoToAssistRemoteCustomer click the plus (+), find it in your applications folder and add it. 
Have more questions? Submit a request

Comments

Please sign in to leave a comment.

Powered by Zendesk