Go To Assist Mac troubleshooting

1. In the top left corner of the desktop, click the Apple icon.
2. Select System Preferences ->Click Security & Privacy -> Click the Privacy tab
3. Click Unlock, and enter your credentials. Then making the following changes 

• click Accessibility, and make sure the GoToAssistRemoteSupport box is checked:
• •  Click Screen Recording, and make sure the GoToAssistRemoteSupport box is checked:
  • Finally click Full Disk Access and make sure the GoToAssistRemoteSupport box is checked as well