Go To Assist Mac troubleshooting

1. In the top left corner of the desktop, click the Apple icon.
2. Select System Preferences ->Click Security & Privacy -> Click the Privacy tab
3. Click Unlock, and enter your credentials. Then making the following changes 

• click Accessibility, and make sure the GoToAssistRemoteCustomer box is checked:
  
  If you do not see GoToAssistRemoteCustomer click the plus (+), find it in your applications folder and add it. 
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  •  Click Screen Recording, and make sure the GoToAssistRemoteCustomer box is checked:
    
    If you do not see GoToAssistRemoteCustomer click the plus (+), find it in your applications folder and add it. 
    
    • Finally click Full Disk Access and make sure the GoToAssistRemoteCustomer box is checked as well
      
      • If you do not see GoToAssistRemoteCustomer click the plus (+), find it in your applications folder and add it.