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  2. Knowledgebase

Knowledgebase

Microsoft Teams

  • Teams - Getting Started
  • Changing your background for Teams
  • Schedule a Teams meeting from Outlook
  • Making a Video Conference with Teams
  • Starting Chats and Making Calls in Teams
  • How to sync Teams files with your computer

Shoretel Phones

  • How do I check my WJC voicemail off campus?
  • Changing your Call Handling Modes
  • How do I set up or check my voicemail?
  • Setup Shoretel Connect

Connect to WIFI

  • Connecting your PC to Wi-Fi
  • Connect to GUEST-WIFI
  • How do I connect my Mac to Wifi?
  • Connect to Guest Wifi
  • Connect your iPhone / iPad to Wifi

Printing

  • Printing with your iOS Mobile Device
  • How do I print from my Mac?
  • How do I print from my PC?
  • Everything about Print Quotas
  • How do I associate my ID card with the copiers?
  • Printing from your iPhone or iPad

See all 8 articles

News

  • Update to Zoom Policies and Procedures
  • Disappearing emails? - Read this
  • I can't find an article that solves my problem.
  • Sign-in to Submit or Track Your Ticket Request

Email

  • How do I setup Mac Mail for Office 365?
  • How to Clear the Autocomplete Cache in Outlook or Apple Mail
  • Archiving Emails
  • Setup Your William James College Email on your iPhone/iPad
  • Setup Email in Outlook
  • Removing Email Accounts From your Mac

See all 23 articles

Canvas

  • Canvas Help
  • Canvas Unauthorized Message

Evaluations

  • How do I use the New Evaluation System?

Community Help

  • How to clean your work laptop and work station
  • Setting up your own Conference Bridge
  • How to Install Kurzweil 3000 / Firefly
  • Where can I find School Forms?
  • How do I contact Support?
  • Reserving a Room on Campus

See all 12 articles

Tips & Tricks

  • Clearing your Browsers History
  • My Computer is Running SLOW!
  • Signing a Document Electronically
  • Embedded Videos

Classroom Technology

  • Download and Install the Kramer VIA App for Wireless Presentation
  • Mirror or Extend your laptop display with a second screen
  • How to combine/divide the A/V in classrooms
  • Classroom Desk Touch Panel Instructions
  • Physical Combination/Division of Classrooms

Agents only

  • Imaging a Surface Laptop
  • Stopping a Phishing attack

Library

  • Linking Google Scholar to WJC Library
  • Interlibrary Loan
  • Trouble Accessing Library Resources

Video: Recording and Viewing

  • Submitting Media for Closed Captioning
  • Troubleshooting Streaming Videos
  • Vidgrid Help

Web Browsers

  • How do I clear my web browser cookies?
  • Exporting bookmarks in Firefox
  • Importing bookmarks in Google Chrome
  • Importing bookmarks in Internet Explorer

Multi-Factor Authentication (MFA)

  • What is Multi-Factor Authentication or MFA?
  • How do I sign up for Multi-Factor Authentication (MFA) using OneLogin Protect (OTP) App?

Microsoft Office / Office 365

  • Office 365 Introduction
  • Microsoft Office Training
  • Installing Office 365
  • Adding/ Editing my Email Signature
  • Outlook- Updating the Global Address Book manually
  • Outlook- Setting up Delegate Access

See all 12 articles

Password Management

  • Update Your Exchange Account Password on your Android Phone
  • Reset my Password
  • Change my password
  • Password Policy
  • Choosing a Password you can Remember
  • Empty your Browsers Cache

See all 15 articles

Emergency Alerting

  • How do I cancel or stop receiving Campus Alerts?
  • Signing up for Campus Alerts
  • How do I add Contact Methods to the Alert System?

Alumni

  • Alumni Email Account Usage Policy
  • Connecting your iPhone to Alumni Email
  • How do I forward my Alumni email?
  • I am not graduating until August/December – what will happen to my student email account?
  • Moving/ Backing up One Drive Files
  • What happens to my email account after I graduate?

See all 8 articles

Software Downloads

  • How do I allow 3rd party apps to install on my Mac
  • How do I download SPSS?
  • Installing Anti-Virus
  • I need SPSS for my Doc Project

Policies and Procedures

  • Office 365 Security and Compliance

One Drive

  • Accessing One Drive
  • One Drive Migration F.A.Q.

Training Resources

  • What training resources does the school provide?
  • How do I access LinkedIn Learning?

Zoom

  • How to prevent "Zoombombing"
  • Zoom Help
Contact support

Phone: 617-327-6777 ext 1600
Email: support@williamjames.edu

Support hours

Monday - Friday: 8:00am - 5:00pm
Classroom A/V Support Only - 5:00pm - 9:00pm
Weekend** - Classroom A/V Support Only - 8:00am - 3:00pm
(**very limited. Open during weekend-in-residences or scheduled events only)

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