Knowledgebase

Shoretel Phones

• How do I check my WJC voicemail off campus?
• Changing your Call Handling Modes
• How do I set up or check my voicemail?
• Setup Shoretel Connect

Connect to WIFI

• Connect to GUEST-WIFI
• Connecting your PC to Wi-Fi
• How do I connect my Mac to Wifi?
• Connect to Guest Wifi
• Connect your iPhone / iPad to Wifi

Printing

• Printing with your iOS Mobile Device
• How do I print from my Mac?
• How do I print from my PC?
• Everything about Print Quotas
• Printing through the Web
• How do I associate my ID card with the copiers?

See all 7 articles

News

• WJC-IT Security Incident
• Changes to the Single Sign On page (SSO) 5/14
• COMING May 15th! New Single Sign on Page
• SSIG / Campus Cafe Maintenance 4/26 at 5:00 PM
• Phone System Upgrade
• Classroom Upgrade

See all 10 articles

Email

• How do I setup Mac Mail for Office 365?
• How to Clear the Autocomplete Cache in Outlook or Apple Mail
• Archiving Emails
• Setup Email in Outlook
• Removing Email Accounts From your Mac
• Setup School Email on your iPhone/iPad

See all 22 articles

Moodle

• APA: Adding APA Style Center Resources to your Moodle Course
• APA: Creating a quiz using Questions from the APA Style Test Bank
• APA: Importing ready made APA Style Tests into your Course
• Copying content from one Moodle page to another
• EDIT NUMBER OF TOPICS
• HELP! I DON'T SEE MY COURSE LISTED

See all 19 articles

Evaluations

• How do I use the New Evaluation System?

SSIG

• Using Search functions in SSIG
• How do I see which academic courses are being offered?
• Where can I find my Student ID Number?
• How do I access Advisor Mode and Approve Students?
• Looking up Course Rosters
• Adding your mobile number and address to SSIG

See all 8 articles

Classroom Technology

• Mirror or Extend your laptop display with a second screen
• Classroom Desk Touch Panel Instructions

Community Help

• Setting up your own Conference Bridge
• How to Install Kurzweil 3000 / Firefly
• Where can I find School Forms?
• How do I contact Support?
• Reserving a Room on Campus
• How do I check the status of my request?

See all 10 articles

Tips & Tricks

• Clearing your Browsers History
• My Computer is Running SLOW!
• Signing a Document Electronically

LIBRARY

• Online Library Database - Journals, articles and books
• Ares - Faculty Tutorial
• Linking Google Scholar to WJC Library

TechSmith Relay and Ensemble

• Ensemble Video Instructions
• TechSmith Relay Instructions
• Recording using Ensemble Anthem
• Submitting Media for Closed Captioning

Web Browsers

• How do I clear my web browser cookies?
• Exporting bookmarks in Firefox
• Importing bookmarks in Google Chrome
• Importing bookmarks in Internet Explorer

Password Management

• Update Your Exchange Account Password on your Android Phone
• Reset my Password
• Change my password
• Password Policy
• Choosing a Password you can Remember
• Empty your Browsers Cache

See all 13 articles

Microsoft Office / Office 365

• Office 365 Introduction
• Microsoft Office Training
• Installing Office 365
• Adding/ Editing my Email Signature
• Outlook- Updating the Global Address Book manually
• Outlook- Setting up Delegate Access

See all 11 articles

Emergency Alerting

• Signing up for Campus Alerts
• How do I add Contact Methods to the Alert System?

Alumni

• Alumni Email Account Usage Policy
• Connecting your iPhone to Alumni Email
• How do I forward my Alumni email?
• I am not graduating until August/December – what will happen to my student email account?
• Moving/ Backing up One Drive Files
• What happens to my email account after I graduate?

See all 8 articles

Software Downloads

• How do I allow 3rd party apps to install on my Mac
• Installing Symantec Anti-Virus
• How do I download SPSS?
• I need SPSS for my Doc Project

Zoom

• Zoom Instructions
• Hybrid Meeting with Zoom Rooms

Policies and Procedures

• Office 365 Security and Compliance