Knowledgebase

Microsoft Teams

• Teams - Getting Started
• Making a Video Conference with Teams
• Starting Chats and Making Calls in Teams
• How to sync Teams files with your computer

Shoretel Phones

• How do I check my WJC voicemail off campus?
• Changing your Call Handling Modes
• How do I set up or check my voicemail?
• Setup Shoretel Connect

Connect to WIFI

• Connecting your PC to Wi-Fi
• Connect to GUEST-WIFI
• How do I connect my Mac to Wifi?
• Connect to Guest Wifi
• Connect your iPhone / iPad to Wifi

Printing

• Printing with your iOS Mobile Device
• How do I print from my Mac?
• How do I print from my PC?
• Everything about Print Quotas
• How do I associate my ID card with the copiers?
• Printing from your iPhone or iPad

See all 8 articles

News

• Update to Zoom Policies and Procedures
• Disappearing emails? - Read this
• I can't find an article that solves my problem.
• Sign-in to Submit or Track Your Ticket Request

Email

• How do I setup Mac Mail for Office 365?
• How to Clear the Autocomplete Cache in Outlook or Apple Mail
• Archiving Emails
• Setup Your William James College Email on your iPhone/iPad
• Setup Email in Outlook
• Removing Email Accounts From your Mac

See all 23 articles

Canvas

• Canvas Help
• Canvas Unauthorized Message

Evaluations

• How do I use the New Evaluation System?

SSIG

• Using Search functions in SSIG
• How do I see which academic courses are being offered?
• Where can I find my Student ID Number?
• How do I access Advisor Mode and Approve Students?
• Looking up Course Rosters
• Adding your mobile number and address to SSIG

See all 9 articles

Community Help

• How to clean your work laptop and work station
• Setting up your own Conference Bridge
• How to Install Kurzweil 3000 / Firefly
• Where can I find School Forms?
• How do I contact Support?
• Reserving a Room on Campus

See all 12 articles

Tips & Tricks

• Clearing your Browsers History
• My Computer is Running SLOW!
• Signing a Document Electronically
• Embedded Videos

Classroom Technology

• Download and Install the Kramer VIA App for Wireless Presentation
• Mirror or Extend your laptop display with a second screen
• How to combine/divide the A/V in classrooms
• Classroom Desk Touch Panel Instructions
• Physical Combination/Division of Classrooms

Agents only

• Imaging a Surface Laptop
• Stopping a Phishing attack

Library

• Linking Google Scholar to WJC Library
• Interlibrary Loan
• Trouble Accessing Library Resources

Video: Recording and Viewing

• Submitting Media for Closed Captioning
• Troubleshooting Streaming Videos
• Vidgrid Help

Web Browsers

• How do I clear my web browser cookies?
• Exporting bookmarks in Firefox
• Importing bookmarks in Google Chrome
• Importing bookmarks in Internet Explorer

Information Security and Privacy

• What is Multi-Factor Authentication or MFA?
• How do I sign up for Multi-Factor Authentication (MFA)?

Microsoft Office / Office 365

• Office 365 Introduction
• Microsoft Office Training
• Installing Office 365
• Adding/ Editing my Email Signature
• Outlook- Updating the Global Address Book manually
• Outlook- Setting up Delegate Access

See all 12 articles

Password Management

• Update Your Exchange Account Password on your Android Phone
• Reset my Password
• Change my password
• Password Policy
• Choosing a Password you can Remember
• Empty your Browsers Cache

See all 15 articles

Emergency Alerting

• Signing up for Campus Alerts
• How do I add Contact Methods to the Alert System?

Alumni

• Alumni Email Account Usage Policy
• Connecting your iPhone to Alumni Email
• How do I forward my Alumni email?
• I am not graduating until August/December – what will happen to my student email account?
• Moving/ Backing up One Drive Files
• What happens to my email account after I graduate?

See all 8 articles

Software Downloads

• How do I allow 3rd party apps to install on my Mac
• How do I download SPSS?
• Installing Anti-Virus
• I need SPSS for my Doc Project

Policies and Procedures

• Office 365 Security and Compliance

One Drive

• Accessing One Drive
• One Drive Migration F.A.Q.

Training Resources

• What training resources does the school provide?
• How do I access LinkedIn Learning?

Zoom

• Zoom Instructions
• Hybrid Meeting with Zoom Rooms
• Joining a Zoom Meeting
• Recording a Zoom Meeting