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William James College Helpdesk
Knowledgebase
Knowledgebase
Microsoft Teams
Teams - Getting Started
Changing your background for Teams
Schedule a Teams meeting from Outlook
Making a Video Conference with Teams
Starting Chats and Making Calls in Teams
How to sync Teams files with your computer
Shoretel Phones
How do I check my WJC voicemail off campus?
Changing your Call Handling Modes
How do I set up or check my voicemail?
Setup Shoretel Connect
Connect to WIFI
Connecting your PC to Wi-Fi
Connect to GUEST-WIFI
How do I connect my Mac to Wifi?
Connect to Guest Wifi
Connect your iPhone / iPad to Wifi
Printing
Printing with your iOS Mobile Device
How do I print from my Mac?
How do I print from my PC?
Everything about Print Quotas
How do I associate my ID card with the copiers?
Printing from your iPhone or iPad
See all 8 articles
News
Update to Zoom Policies and Procedures
Disappearing emails? - Read this
I can't find an article that solves my problem.
Sign-in to Submit or Track Your Ticket Request
Email
How do I setup Mac Mail for Office 365?
How to Clear the Autocomplete Cache in Outlook or Apple Mail
Archiving Emails
Setup Your William James College Email on your iPhone/iPad
Setup Email in Outlook
Removing Email Accounts From your Mac
See all 23 articles
Canvas
Canvas Help
Canvas Unauthorized Message
Evaluations
How do I use the New Evaluation System?
Community Help
How to clean your work laptop and work station
Setting up your own Conference Bridge
How to Install Kurzweil 3000 / Firefly
Where can I find School Forms?
How do I contact Support?
Reserving a Room on Campus
See all 12 articles
Tips & Tricks
Clearing your Browsers History
My Computer is Running SLOW!
Signing a Document Electronically
Embedded Videos
Classroom Technology
Download and Install the Kramer VIA App for Wireless Presentation
Mirror or Extend your laptop display with a second screen
How to combine/divide the A/V in classrooms
Classroom Desk Touch Panel Instructions
Physical Combination/Division of Classrooms
Agents only
Imaging a Surface Laptop
Stopping a Phishing attack
Library
Linking Google Scholar to WJC Library
Interlibrary Loan
Trouble Accessing Library Resources
Video: Recording and Viewing
Submitting Media for Closed Captioning
Troubleshooting Streaming Videos
Vidgrid Help
Web Browsers
How do I clear my web browser cookies?
Exporting bookmarks in Firefox
Importing bookmarks in Google Chrome
Importing bookmarks in Internet Explorer
Multi-Factor Authentication (MFA)
What is Multi-Factor Authentication or MFA?
How do I sign up for Multi-Factor Authentication (MFA) using OneLogin Protect (OTP) App?
Microsoft Office / Office 365
Office 365 Introduction
Microsoft Office Training
Installing Office 365
Adding/ Editing my Email Signature
Outlook- Updating the Global Address Book manually
Outlook- Setting up Delegate Access
See all 12 articles
Password Management
Update Your Exchange Account Password on your Android Phone
Reset my Password
Change my password
Password Policy
Choosing a Password you can Remember
Empty your Browsers Cache
See all 15 articles
Emergency Alerting
How do I cancel or stop receiving Campus Alerts?
Signing up for Campus Alerts
How do I add Contact Methods to the Alert System?
Alumni
Alumni Email Account Usage Policy
Connecting your iPhone to Alumni Email
How do I forward my Alumni email?
I am not graduating until August/December – what will happen to my student email account?
Moving/ Backing up One Drive Files
What happens to my email account after I graduate?
See all 8 articles
Software Downloads
How do I allow 3rd party apps to install on my Mac
How do I download SPSS?
Installing Anti-Virus
I need SPSS for my Doc Project
Policies and Procedures
Office 365 Security and Compliance
One Drive
Accessing One Drive
One Drive Migration F.A.Q.
Training Resources
What training resources does the school provide?
How do I access LinkedIn Learning?
Zoom
How to prevent "Zoombombing"
Zoom Help
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