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  1. William James College Helpdesk
  2. Software and Systems

Software and Systems

Ares Course Reading Reserves

  • Ares - Faculty Tutorial (Canvas)

William James College Institutional Software and Systems A to Z

  • Software / System Name Catalog

Campus Nexus Faculty Portal

  • Campus Nexus Faculty Portal Introduction FAQs and Instructions
  • How Do I Add an Enrollment in CNS?
  • How to View Room Assignments for Class

Campus Nexus Student Portal

  • Online Registration Walk-through for Students
  • How Do I See My Class Schedule?
  • Viewing Registration Bill and Balances in Student Portal
  • Where can I find my Student ID Number?

Microsoft Office 365

  • Alumni Email Account Usage Policy

Canvas

  • Verify Your WJC Email Address in Canvas
  • Canvas Help
  • Canvas Unauthorized Message
  • Creating Weighted Grading Categories in Canvas
  • How to Add a VidGrid Video in Canvas

CareerLink

  • Career Link

Classroom Equipment

  • Download and Install the Kramer VIA App for Wireless Presentation
  • How to use Classroom PC's
  • How to combine/divide the A/V in classrooms
  • Classroom Desk Touch Panel Instructions
  • Physical Combination/Division of Classrooms

Go To Assist

  • Go To Assist Mac troubleshooting

GoToConnect (Phone System)

  • How to Access Go To Connect (Desktop App)
  • How to Access Go To Connect (One Login)
  • How to record a Voicemail greeting
  • How to Access Go To Connect (Mobile App)

Library Related

  • Online Library Database - Journals, articles and books
  • Linking Google Scholar to WJC Library
  • Empty your Browsers Cache
  • How to Remove Saved Passwords from your Browser
  • Interlibrary Loan
  • Trouble Accessing Library Resources

Microsoft Outlook

  • Adding/ Editing my Email Signature
  • How do I forward my Alumni email?
  • Outlook- Updating the Global Address Book manually
  • Setup Your William James College Email on your iPhone/iPad
  • Outlook- Setting up Delegate Access
  • Open Shared Mailbox in Office 365

See all 12 articles

Microsoft Teams

  • Teams - Getting Started
  • How to Enable Closed Captions in Teams
  • How to sync Teams files with your computer
  • How to Install Teams App On Your Mobile Device
  • Schedule a Teams meeting from Outlook
  • Making a Video Conference with Teams

See all 7 articles

Microsoft Office 365

  • Office 365 Introduction
  • Microsoft Office Training
  • How to access Staff Profile
  • Installing Office 365
  • How do I setup Mac Mail for Office 365?
  • Setup Office 365 for Android Phones and Tablets

See all 8 articles

OneDrive

  • Accessing One Drive
  • Backing up Files from One Drive after My Graduation

One Login

  • Change my password
  • Installing browser extensions for OneLogin

Papercut

  • How to Add Printer from Mac
  • How to install PaperCut (Mac)
  • How do I print from my PC?
  • Everything about Print Quotas
  • How do I associate my ID card with the copiers?

Rave (Campus Alerts)

  • How do I cancel or stop receiving Campus Alerts?
  • Signing up for Campus Alerts

SPSS

  • SPSS Mac Troubleshooting
  • I need SPSS for my Doc Project

William James WiFi

  • Connecting your PC to Wi-Fi
  • Connect to GUEST-WIFI

VidGrid

  • Submit a Canvas video activity with VidGrid
  • VidGrid Recording Recommendations
  • VidGrid Sharing Permissions
  • Vidgrid Help

Zoom

  • WJC Zoom Is Not HIPAA Compliant
  • How to prevent "Zoombombing"
  • Zoom Help
  • How to Enable Closed Captioning in Zoom
  • Important Tips on Using Zoom in a Classroom
  • How to Update Zoom

See all 9 articles

Contact support

Phone: 617-327-6777 ext 1600
Email: support@williamjames.edu

Support hours

Monday - Friday: 8:00am - 5:00pm
Weekend - Closed - Please Email: support@williamjames.edu

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